Sigrún Davíðsdóttir's Icelog

Old and new powers in Greece – and the ELSTAT case

with 13 comments

The re-awoken charges against ex-ELSTAT head Andreas Georgiou and two of his colleagues are attracting attention in the international media. Last, the Financial Times takes the case up on its front page today. According to recent report on EurActiv it also seems that powers in Brussel are rightly getting increasingly worried about the procedures in Greece against Georgiou.

After a trip to Athens last year I wrote about the case in detail on Icelog. When the case resurfaced now in summer I pointed out that Greek authorities were punishing the messenger instead of those who really falsified Greek statistics for roughly a decade.

The reason I find the ELSTAT case so interesting and important is that in my view it’s a test case for the willingness of the Greek political class to face the misdeeds of the past, the corruption and all the things that hinder prosperity in Greece. In addition, a country without reliable statistics can’t really claim to be a modern and accountable country.

As it is now, Greece is heading towards a political trial where those who fixed the fraud are being hounded and punished, not the perpetrators. As long as the charges against Georgiou and his colleagues are upheld it is clear that the forces who want to keep Greece as it was – weakened by corruption and unhealthy politics – are still ruling. That isn’t only worrying for Greece but for Europe as a whole.

Follow me on Twitter for running updates.

Written by Sigrún Davídsdóttir

August 15th, 2016 at 1:58 pm

Posted in Uncategorised

13 Responses to 'Old and new powers in Greece – and the ELSTAT case'

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  1. […] pointed out recently on Icelog, the case against Georgiou and his colleagues, and now also involving IMF and Eurostat staff, is a […]

  2. First off I want to say terrific blog! I had a quick question in which I’d like to ask if you do
    not mind. I was curious to know how you center
    yourself and clear your thoughts before writing. I have had a
    difficult time clearing my mind in getting my thoughts out there.
    I do take pleasure in writing however it just seems
    like the first 10 to 15 minutes are generally lost simply just trying to figure out how to begin. Any ideas or hints?
    Kudos!

    Helpware

    20 Sep 23 at 3:14 am

  3. Top 10 Customer Support Outsourcing Companies in 2023 |
    Helpware
    Outsourcing customer support is a great way to provide affordable but reliable
    service to your clients. Whether for voice or non-voice applications, there are plenty
    of excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable
    service to your clients. Whether for voice or non-voice
    applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if
    a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog
    in an organization. Like sales and marketing, customer service should already be in play during a company’s first day,
    as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding to
    their questions. However, it’s also a way to instill loyalty and generate additional sales.

    To do so, an outsourcing company must have
    its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service
    team managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts
    in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from
    outsourcing.
    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll
    without sacrificing service quality. Other benefits of outsourcing
    include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead
    turn to scaling the business. Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally
    demanding. To help executives focus on the big picture, they’ll need to partner
    with the best service companies that know what
    they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many
    customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely
    to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a
    significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is
    only possible through outsourcing. Rather, the chances of improving
    customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals
    from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer
    service to the top 10 most prominent ones in 2022. We’ll
    also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide both enterprise and
    small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies
    in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
    Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable
    platforms. Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific
    needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer
    support outsourcing contracts. Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first
    BPOs to open multiple locations. In 2021, the Sitel Group
    acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading
    service providers of demand generation and customer engagement services,
    with clients included in the top 2000 companies worldwide.

    At the core of Sykes’ business are its staple services: outsourcing,
    customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including
    HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted
    to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences
    aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness
    as a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will
    individually respond to requests for quotes, the prices of this
    outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is
    an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services such as finance and accounting,
    collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80
    countries and employs more than 330,000 agents speaking over 265
    languages and deservedly belongs to a league of good customer service
    companies. You won’t find it difficult to get support in the
    language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care
    and customer experience (CX) solutions to some of today’s major global brands.

    In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA), and infrastructure
    outsourcing. VXI employs more than 35,000 workers in 43
    countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help
    clients resolve major CX and employee experience
    (EX) pain points and take their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so
    clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and
    employee experience.
    VXI displays an uncanny ability to scale up or down to fit its
    client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only
    CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the
    client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore
    problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies
    that specialize in multi-continent support services.
    The company employs native English contact center
    agents with experience in multiple industries. Skycom also
    offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and
    healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers
    assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance
    differences.
    Skycom covers a wide range of industries, including healthcare,
    travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting
    changes in the customer’s voice or tone. As a result, they can respond to
    these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat, or social media.

    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you
    work in a customer support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital CX
    innovators. In particular, it designs and produces next-generation digital solutions for brands all over
    the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to
    industries such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive,
    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies
    that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of
    Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S.,
    Canada, and the United Kingdom. Unlike a traditional BPO,
    Arise utilizes a network of service partners to provide the needed customer
    service experiences. In addition, the Arise Platform helps companies
    lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer
    service small business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as
    HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents
    of the U.S., UK, and Canada. This means stable employment for the company
    and an easier method of hiring or replacing staff
    members.
    Choose the Best Outsourcing Companies That Fit
    Your Needs
    Deciding which outsourcing providers to contact
    for your customer support outsourcing needs? Perform
    the necessary research before settling on your choice.

    For instance, some customer service outsource companies on our list might
    command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas
    for improvement. Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers
    who can close deals? Finally, does the appeal of higher-cost
    nearshoring resonate better than offshore talents a few time
    zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer
    service solution that utilizes modern technology throughout the
    various stages, try the best companies for customer
    service. These largest outsourcing companies not only supply the best talent, but also
    the best equipment and training to prepare them.

    Helpware

    21 Sep 23 at 12:02 pm

  4. Top 10 Customer Support Outsourcing Companies in 2023
    | Helpware
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or non-voice
    applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?

    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations
    to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why
    it’s an essential cog in an organization. Like sales
    and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers
    happy by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do
    everything themselves. Non-core competencies such as customer
    service can benefit from outsourcing.
    Turning the service over to competent experts lets companies benefit from a bigger
    source of talent from all over the world. At the same time,
    companies that outsource customer support enjoy reduced payroll without
    sacrificing service quality. Other benefits of
    outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead
    turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to
    partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their
    voices heard. If customer service companies and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.

    A pleasant customer experience will almost always
    lead to longer retention and a significantly higher customer
    lifetime value (CLV). This isn’t to say
    a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a
    continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies
    with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal
    of providing support to startup companies. Over the years, the company has
    grown big and is confident enough to provide both enterprise and small business
    customer service outsourcing solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting
    companies in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX
    Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.

    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews from satisfied
    clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and
    it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was
    one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its
    reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included
    in the top 2000 companies worldwide. At the core of Sykes’ business are its staple
    services: outsourcing, customer experience, service to sales, digital transformation, and brand
    extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy
    guidelines, including HIPAA compliance and Payment
    Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing
    bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore
    support center, so location and time zone differences aren’t as
    pronounced as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as
    a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos
    will individually respond to requests for quotes,
    the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services such as finance
    and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs to a league
    of good customer service companies. You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer
    customer care and customer experience (CX) solutions to some of today’s major global
    brands. In addition, the company offers contact center and BPO services,
    omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure
    outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and
    employee experience (EX) pain points and take their customer
    service systems to the next level. Like any modern BPO,
    VXI employs omnichannel support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from
    more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.

    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
    and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing
    companies that specialize in multi-continent support services.
    The company employs native English contact center agents with
    experience in multiple industries. Skycom also offers
    a full range of services, including business process outsourcing, telemarketing and sales,
    customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers
    assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting
    changes in the customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,
    400 workers stationed across four countries.

    It handles customer service duties over the phone, email, live chat, or social
    media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer
    support outsourcing company.
    9. Telus

    Telus International is one of the world’s leading digital
    CX innovators. In particular, it designs and produces next-generation digital solutions for
    brands all over the world. This is one of the Canadian top IT outsourcing companies that provide
    IT services and multilingual customer service to industries
    such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
    automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that
    offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
    called “Telus Days of Giving.” In particular,
    the company taps 225,000 volunteers from its offices to complete various service projects across its
    many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing
    support outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide
    the needed customer service experiences. In addition,
    the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want
    to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality
    of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S.,
    UK, and Canada. This means stable employment for the company and an easier
    method of hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer
    support outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list
    might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for
    improvement. Do you need a customer support team focused
    on CX? Or, do you prefer having sales psychology-trained outbound callers
    who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time
    zones away?
    No one-size-fits-all solution exists when it comes
    to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes
    modern technology throughout the various stages, try the
    best companies for customer service. These largest outsourcing companies
    not only supply the best talent, but also the best equipment
    and training to prepare them.

    Helpware

    22 Sep 23 at 11:45 am

  5. top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company
    today outsourcing customer support to one of the top call
    center written by alexei piskunov wednesday apr 05 table of contents
    if you re looking to improve customer experience
    or optimize your operations it s worth considering options beyond your
    own company today outsourcing customer support to one of the top call center outsourcing
    companies is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house
    call center this solution can be a budget-friendly way to
    handle customer concerns while significantly improving the level of customer
    satisfaction let s have a look at those bpo
    companies that take the top positions in the industry discuss what makes them stand out and go
    through the main tips for choosing the right call center
    why outsourcing a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar products and services in today
    s marketplace it can be challenging for any particular organization to stand out and attract new customers
    additionally modern customers are ready to pay more if they receive an outstanding experience offering excellent customer support services can give a business
    an edge over competitors by boosting customer retention and generating
    positive reviews ultimately driving profits conversely
    a poor customer experience can lead to customer loss and negative
    reviews which can harm a business choosing the best call
    centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making
    it a crucial factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware is a leading
    customer support provider with headquarters based in the usa with call centers spread across four continents the core areas of expertise include a
    wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware
    positions itself as a reliable outsourcing partner for both startups and
    big enterprises there are companies of different sizes among the clientele ranging from small firms to
    renowned brands at helpware people come first and it pays off
    the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support
    tailoring packages to cater to the specific needs of different businesses 2
    xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different
    sizes they specialize in providing technical support and
    customer support services to businesses operating across diverse industries including property management e-commerce tourism healthcare hospitality and fintech xact
    has partnered with nice incontact since 2005 leveraging their cloud-based
    contact center toolkit to ensure the utmost data security for their clients pros
    providing a personalized 24 7 telephone answering
    service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages
    3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers
    on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that
    helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks
    to dedicated customer service professionals for a fixed monthly cost
    they offer outbound call center outsource solutions that are affordable and
    enable businesses to level up and enhance their customer service and technical support and
    boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4
    triniter triniter is a renowned figure in the bpo industry with a
    global presence spanning the united states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound and outbound
    call center solutions sought after by major corporations
    pros a decade-long track record of providing
    customer support across more than 30 domains 24 7 customer support with an impressive 98
    9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team
    with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end solutions
    including crm tools it infrastructure fulfillment and telecom platforms adapting to
    the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social
    media and personalized correspondence pros providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce this is proud of being on the list of five star call centers providing a range of professional
    call and chat answering services virtual reception services appointment scheduling
    and more answerforce has experienced call center
    agents at its disposal that are available round-the-clock
    to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center
    works mainly with small and middle businesses covering such industries
    as home service restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients within particular industries which
    allows answerforce to provide highly tailored and effective services
    to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having
    to switch between multiple platforms 7 fusion bpo services fusion bpo services
    group is a company with huge experience more than 33 years in the industry and offers voice services and other solutions to more than 250 businesses worldwide
    however what makes this provider stand out is its unique
    locations in addition to popular bpo destinations like the united states india and the
    philippines the company has offices in pretty exotic countries
    like el salvador jamaica morocco and colombia with 22 locations in 10
    countries fusion is capable of delivering call center
    services in over 40 languages pros by strategically locating its offices around the globe this company is able to
    offer 24 7 customer support across multiple time zones making it easy for customers to
    get the help they need whenever they need it a diverse
    workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers
    the outsourced customer service of this provider is reasonably priced
    that varies depending on the expected amount of calls and service level you may
    require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office
    customer support for innovative software and hardware companies they have received numerous awards for
    providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant
    and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take great care in protecting sensitive information and clients can trust that their data
    is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a crm solution that integrates incoming calls chats and
    emails into one system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global is a provider
    of innovative service solutions to different businesses across
    various industries they offer a range of services including customer service tech support back-office
    solutions interactive voice response ivr services telecom billing solutions and software development solutions using
    advanced technology and infrastructure they offer common services
    through multiple channels vcall global is the preferred choice for businesses seeking a perfect
    blend of flexibility and quality in their services pros adhering to turnaround times
    ensuring that clients receive their services in a timely and efficient manner empowering their call centers with a robust
    cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call
    masters bpo the company provides inbound
    and outbound call center services as well as remote administrative
    solutions such as data entry appointment setting reservation services etc their
    streamlined workflow and marketing automation ensure that important phone calls are never missed with their
    expertise and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros
    enabling businesses to easily scale up or down based on demand and their
    remote employees to work in split shifts due to their cloud-based virtual call

    Helpware

    23 Sep 23 at 4:52 am

  6. top 10 call center outsourcing companies in 2023 if
    you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company
    today outsourcing customer support to one of the top call center written by
    alexei piskunov wednesday apr 05 table of contents if you re looking to improve customer experience or optimize your operations
    it s worth considering options beyond your own company today outsourcing customer support to one
    of the top call center outsourcing companies is definitely a smart business decision if
    you want to avoid all trials and tribulations of running an in-house call center this
    solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer satisfaction let s have a look at those bpo
    companies that take the top positions in the industry discuss what makes them stand out and go through the
    main tips for choosing the right call center why outsourcing a call center
    creating a positive customer experience is the main priority for most companies with so many competitors offering
    similar products and services in today s marketplace it can be challenging for
    any particular organization to stand out and attract new customers additionally modern customers
    are ready to pay more if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors
    by boosting customer retention and generating positive reviews ultimately driving
    profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm a business choosing the best call centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor in achieving success in today s competitive market us call center
    outsourcing companies top list 1 helpware helpware is
    a leading customer support provider with headquarters based in the
    usa with call centers spread across four continents the core areas of expertise include a
    wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc
    since helpware positions itself as a reliable outsourcing partner
    for both startups and big enterprises there are companies of different sizes among the clientele
    ranging from small firms to renowned brands at helpware people come first
    and it pays off the needs of employees are the main priority and it shows
    in their work as they provide exceptional service pros applying a customized approach to
    recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different businesses
    2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they
    specialize in providing technical support and customer support services to businesses operating across diverse industries including
    property management e-commerce tourism healthcare
    hospitality and fintech xact has partnered with nice incontact since 2005 leveraging their cloud-based contact
    center toolkit to ensure the utmost data security for their clients pros providing a personalized
    24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during
    power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting
    remote workers on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that helps entrepreneurs and
    small and medium-sized businesses scale by
    delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center
    outsource solutions that are affordable and enable businesses to level up
    and enhance their customer service and technical support and boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of
    managed outsourcing services including back-office support and staffing solutions with great
    potential in addition to call centers 4 triniter
    triniter is a renowned figure in the bpo industry with a global presence
    spanning the united states the philippines and india this american call center has established itself as the
    preferred outsourcing provider for inbound and outbound call
    center solutions sought after by major corporations pros a decade-long track record of providing customer support across
    more than 30 domains 24 7 customer support with an impressive 98 9 positive
    feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services
    advocating for clients brands and ensuring excellence through its team with a global presence tmp
    direct manages connections and relationships across various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels
    from inbound and outbound calls and chats to social media and
    personalized correspondence pros providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce this is proud of being on the list of five star
    call centers providing a range of professional call and chat answering services virtual reception services
    appointment scheduling and more answerforce has experienced call center agents
    at its disposal that are available round-the-clock to handle inbound and
    outbound calls and live chat support and conduct
    customer surveys in a professional manner this american call center
    works mainly with small and middle businesses covering
    such industries as home service restoration plumbing and electrical pros offering
    customized solutions to meet the specific needs of clients within particular industries which allows answerforce
    to provide highly tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer
    interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services
    group is a company with huge experience more than 33 years in the
    industry and offers voice services and other
    solutions to more than 250 businesses worldwide however what makes this provider stand out is its unique locations in addition to popular bpo
    destinations like the united states india and the philippines the company has offices in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries
    fusion is capable of delivering call center services in over 40
    languages pros by strategically locating its offices around the
    globe this company is able to offer 24 7 customer support across multiple time zones making it easy for customers to get the help they
    need whenever they need it a diverse workforce and multilingual capabilities enable them
    to provide support in various languages making their services accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may require
    8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to quality and
    security is paramount supportyourapp is pci dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks
    they take great care in protecting sensitive information and clients can trust that their data is safe streamlining the integration process with
    the help of their dedicated integration department providing
    their clients with a crm solution that integrates incoming calls chats and emails into one
    system and implementing ai solutions to the chats which many
    small businesses find appealing 9 vcall global vcall global is
    a provider of innovative service solutions to different businesses across various
    industries they offer a range of services including customer service tech support
    back-office solutions interactive voice response ivr services telecom billing solutions
    and software development solutions using advanced technology and infrastructure they
    offer common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility
    and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call centers with a robust cisco
    network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security
    features that protect client data and information ensuring that their
    privacy is always maintained 10 call masters bpo the company
    provides inbound and outbound call center services as well as remote administrative solutions such as data entry appointment setting reservation services etc
    their streamlined workflow and marketing automation ensure that important phone calls are never missed with their expertise and dedication they can help businesses
    resolve customer queries acquire leads and enhance administrative business processes too pros enabling
    businesses to easily scale up or down based on demand and their
    remote employees to work in split shifts due
    to their cloud-based virtual call

    helpware

    24 Sep 23 at 6:56 pm

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