Old and new powers in Greece – and the ELSTAT case
The re-awoken charges against ex-ELSTAT head Andreas Georgiou and two of his colleagues are attracting attention in the international media. Last, the Financial Times takes the case up on its front page today. According to recent report on EurActiv it also seems that powers in Brussel are rightly getting increasingly worried about the procedures in Greece against Georgiou.
After a trip to Athens last year I wrote about the case in detail on Icelog. When the case resurfaced now in summer I pointed out that Greek authorities were punishing the messenger instead of those who really falsified Greek statistics for roughly a decade.
The reason I find the ELSTAT case so interesting and important is that in my view it’s a test case for the willingness of the Greek political class to face the misdeeds of the past, the corruption and all the things that hinder prosperity in Greece. In addition, a country without reliable statistics can’t really claim to be a modern and accountable country.
As it is now, Greece is heading towards a political trial where those who fixed the fraud are being hounded and punished, not the perpetrators. As long as the charges against Georgiou and his colleagues are upheld it is clear that the forces who want to keep Greece as it was – weakened by corruption and unhealthy politics – are still ruling. That isn’t only worrying for Greece but for Europe as a whole.
Follow me on Twitter for running updates.
[…] pointed out recently on Icelog, the case against Georgiou and his colleagues, and now also involving IMF and Eurostat staff, is a […]
The ELSTAT case takes a new turn – IMF and Eurostat staff implicated at Sigrún Davíðsdóttir's Icelog
16 Sep 16 at 11:06 pm
First off I want to say terrific blog! I had a quick question in which I’d like to ask if you do
not mind. I was curious to know how you center
yourself and clear your thoughts before writing. I have had a
difficult time clearing my mind in getting my thoughts out there.
I do take pleasure in writing however it just seems
like the first 10 to 15 minutes are generally lost simply just trying to figure out how to begin. Any ideas or hints?
Kudos!
Helpware
20 Sep 23 at 3:14 am
Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice applications, there are plenty
of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable
service to your clients. Whether for voice or non-voice
applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if
a company farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s an essential cog
in an organization. Like sales and marketing, customer service should already be in play during a company’s first day,
as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding to
their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have
its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service
team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts
in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from
outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll
without sacrificing service quality. Other benefits of outsourcing
include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead
turn to scaling the business. Overseeing the day-to-day operations can already take much
of management’s time, and customer support is equally
demanding. To help executives focus on the big picture, they’ll need to partner
with the best service companies that know what
they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely
to remain customers.
A pleasant customer experience will almost always lead to longer retention and a
significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is
only possible through outsourcing. Rather, the chances of improving
customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer
service to the top 10 most prominent ones in 2022. We’ll
also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to startup companies.
Over the years, the company has grown big and is confident enough to provide both enterprise and
small business customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting companies
in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support, Data Labeling,
Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable
platforms. Helpware’s people-focused culture seems very attractive to
businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific
needs. This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer
support outsourcing contracts. Some global brands are happy to have their customer support outsourced
to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first
BPOs to open multiple locations. In 2021, the Sitel Group
acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading
service providers of demand generation and customer engagement services,
with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing,
customer experience, service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including
HIPAA compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted
to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences
aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value
the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness
as a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will
individually respond to requests for quotes, the prices of this
outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is
an established leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such as finance and accounting,
collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80
countries and employs more than 330,000 agents speaking over 265
languages and deservedly belongs to a league of good customer service
companies. You won’t find it difficult to get support in the
language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care
and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
software development, CX innovation, quality assurance (QA), and infrastructure
outsourcing. VXI employs more than 35,000 workers in 43
countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help
clients resolve major CX and employee experience
(EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so
clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and
employee experience.
VXI displays an uncanny ability to scale up or down to fit its
client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only
CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing
solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the
client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore
problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies
that specialize in multi-continent support services.
The company employs native English contact center
agents with experience in multiple industries. Skycom also
offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and
healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers
assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance
differences.
Skycom covers a wide range of industries, including healthcare,
travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting
changes in the customer’s voice or tone. As a result, they can respond to
these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you
work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX
innovators. In particular, it designs and produces next-generation digital solutions for brands all over
the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to
industries such as technology, media, communications, eCommerce,
financial technology, travel, hospitality, automotive,
healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies
that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of
Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO,
Arise utilizes a network of service partners to provide the needed customer
service experiences. In addition, the Arise Platform helps companies
lower expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer
service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as
HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents
of the U.S., UK, and Canada. This means stable employment for the company
and an easier method of hiring or replacing staff
members.
Choose the Best Outsourcing Companies That Fit
Your Needs
Deciding which outsourcing providers to contact
for your customer support outsourcing needs? Perform
the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might
command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas
for improvement. Do you need a customer support team focused on CX?
Or, do you prefer having sales psychology-trained outbound callers
who can close deals? Finally, does the appeal of higher-cost
nearshoring resonate better than offshore talents a few time
zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer
service solution that utilizes modern technology throughout the
various stages, try the best companies for customer
service. These largest outsourcing companies not only supply the best talent, but also
the best equipment and training to prepare them.
Helpware
21 Sep 23 at 12:02 pm
Top 10 Customer Support Outsourcing Companies in 2023
| Helpware
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for voice or non-voice
applications, there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing?
Isn’t local talent good enough to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations
to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why
it’s an essential cog in an organization. Like sales
and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers
happy by attending to their needs and responding to their questions.
However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do
everything themselves. Non-core competencies such as customer
service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger
source of talent from all over the world. At the same time,
companies that outsource customer support enjoy reduced payroll without
sacrificing service quality. Other benefits of
outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead
turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to
partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their
voices heard. If customer service companies and their team address customers’ issues in a satisfactory way,
they’re more than likely to remain customers.
A pleasant customer experience will almost always
lead to longer retention and a significantly higher customer
lifetime value (CLV). This isn’t to say
a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies
with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal
of providing support to startup companies. Over the years, the company has
grown big and is confident enough to provide both enterprise and small business
customer service outsourcing solutions.
Providing back office, technical, and customer support, Helpware specializes in assisting
companies in various support areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX
Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the
US and European markets with numerous awards and positive reviews from satisfied
clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and
it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was
one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its
reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included
in the top 2000 companies worldwide. At the core of Sykes’ business are its staple
services: outsourcing, customer experience, service to sales, digital transformation, and brand
extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy
guidelines, including HIPAA compliance and Payment
Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing
bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania,
Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore
support center, so location and time zone differences aren’t as
pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as
a key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos
will individually respond to requests for quotes,
the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies,
and front-office customer support. It also offers back-office services such as finance
and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider.
It operates in 80 countries and employs more than 330,000
agents speaking over 265 languages and deservedly belongs to a league
of good customer service companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer
customer care and customer experience (CX) solutions to some of today’s major global
brands. In addition, the company offers contact center and BPO services,
omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure
outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and
employee experience (EX) pain points and take their customer
service systems to the next level. Like any modern BPO,
VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from
more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice,
and values.
Pros:
Less dependence on automation and more on human interaction make for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing
companies that specialize in multi-continent support services.
The company employs native English contact center agents with
experience in multiple industries. Skycom also offers
a full range of services, including business process outsourcing, telemarketing and sales,
customer support, and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers
assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting
changes in the customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
Starting with four employees in 2004, Integra currently employs more than 1,
400 workers stationed across four countries.
It handles customer service duties over the phone, email, live chat, or social
media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer
support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital
CX innovators. In particular, it designs and produces next-generation digital solutions for
brands all over the world. This is one of the Canadian top IT outsourcing companies that provide
IT services and multilingual customer service to industries
such as technology, media, communications, eCommerce, financial technology, travel, hospitality,
automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that
offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
called “Telus Days of Giving.” In particular,
the company taps 225,000 volunteers from its offices to complete various service projects across its
many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing
support outsourcing services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
Unlike a traditional BPO, Arise utilizes a network of service partners to provide
the needed customer service experiences. In addition,
the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want
to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with
clients. This ensures they preserve the confidentiality
of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for the company and an easier
method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer
support outsourcing needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list
might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for
improvement. Do you need a customer support team focused
on CX? Or, do you prefer having sales psychology-trained outbound callers
who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time
zones away?
No one-size-fits-all solution exists when it comes
to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes
modern technology throughout the various stages, try the
best companies for customer service. These largest outsourcing companies
not only supply the best talent, but also the best equipment
and training to prepare them.
Helpware
22 Sep 23 at 11:45 am
top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company
today outsourcing customer support to one of the top call
center written by alexei piskunov wednesday apr 05 table of contents
if you re looking to improve customer experience
or optimize your operations it s worth considering options beyond your
own company today outsourcing customer support to one of the top call center outsourcing
companies is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house
call center this solution can be a budget-friendly way to
handle customer concerns while significantly improving the level of customer
satisfaction let s have a look at those bpo
companies that take the top positions in the industry discuss what makes them stand out and go
through the main tips for choosing the right call center
why outsourcing a call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar products and services in today
s marketplace it can be challenging for any particular organization to stand out and attract new customers
additionally modern customers are ready to pay more if they receive an outstanding experience offering excellent customer support services can give a business
an edge over competitors by boosting customer retention and generating
positive reviews ultimately driving profits conversely
a poor customer experience can lead to customer loss and negative
reviews which can harm a business choosing the best call
centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making
it a crucial factor in achieving success in today s competitive market us call center outsourcing companies top list 1 helpware helpware is a leading
customer support provider with headquarters based in the usa with call centers spread across four continents the core areas of expertise include a
wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware
positions itself as a reliable outsourcing partner for both startups and
big enterprises there are companies of different sizes among the clientele ranging from small firms to
renowned brands at helpware people come first and it pays off
the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support
tailoring packages to cater to the specific needs of different businesses 2
xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different
sizes they specialize in providing technical support and
customer support services to businesses operating across diverse industries including property management e-commerce tourism healthcare hospitality and fintech xact
has partnered with nice incontact since 2005 leveraging their cloud-based
contact center toolkit to ensure the utmost data security for their clients pros
providing a personalized 24 7 telephone answering
service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during power outages
3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers
on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that
helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks
to dedicated customer service professionals for a fixed monthly cost
they offer outbound call center outsource solutions that are affordable and
enable businesses to level up and enhance their customer service and technical support and
boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4
triniter triniter is a renowned figure in the bpo industry with a
global presence spanning the united states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound and outbound
call center solutions sought after by major corporations
pros a decade-long track record of providing
customer support across more than 30 domains 24 7 customer support with an impressive 98
9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team
with a global presence tmp direct manages connections and relationships across various industries they offer custom end-to-end solutions
including crm tools it infrastructure fulfillment and telecom platforms adapting to
the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social
media and personalized correspondence pros providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce this is proud of being on the list of five star call centers providing a range of professional
call and chat answering services virtual reception services appointment scheduling
and more answerforce has experienced call center
agents at its disposal that are available round-the-clock
to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center
works mainly with small and middle businesses covering such industries
as home service restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients within particular industries which
allows answerforce to provide highly tailored and effective services
to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having
to switch between multiple platforms 7 fusion bpo services fusion bpo services
group is a company with huge experience more than 33 years in the industry and offers voice services and other solutions to more than 250 businesses worldwide
however what makes this provider stand out is its unique
locations in addition to popular bpo destinations like the united states india and the
philippines the company has offices in pretty exotic countries
like el salvador jamaica morocco and colombia with 22 locations in 10
countries fusion is capable of delivering call center
services in over 40 languages pros by strategically locating its offices around the globe this company is able to
offer 24 7 customer support across multiple time zones making it easy for customers to
get the help they need whenever they need it a diverse
workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers
the outsourced customer service of this provider is reasonably priced
that varies depending on the expected amount of calls and service level you may
require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office
customer support for innovative software and hardware companies they have received numerous awards for
providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant
and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take great care in protecting sensitive information and clients can trust that their data
is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a crm solution that integrates incoming calls chats and
emails into one system and implementing ai solutions to the chats which many small businesses find appealing 9 vcall global vcall global is a provider
of innovative service solutions to different businesses across
various industries they offer a range of services including customer service tech support back-office
solutions interactive voice response ivr services telecom billing solutions and software development solutions using
advanced technology and infrastructure they offer common services
through multiple channels vcall global is the preferred choice for businesses seeking a perfect
blend of flexibility and quality in their services pros adhering to turnaround times
ensuring that clients receive their services in a timely and efficient manner empowering their call centers with a robust
cisco network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call
masters bpo the company provides inbound
and outbound call center services as well as remote administrative
solutions such as data entry appointment setting reservation services etc their
streamlined workflow and marketing automation ensure that important phone calls are never missed with their
expertise and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros
enabling businesses to easily scale up or down based on demand and their
remote employees to work in split shifts due to their cloud-based virtual call
Helpware
23 Sep 23 at 4:52 am
top 10 call center outsourcing companies in 2023 if
you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company
today outsourcing customer support to one of the top call center written by
alexei piskunov wednesday apr 05 table of contents if you re looking to improve customer experience or optimize your operations
it s worth considering options beyond your own company today outsourcing customer support to one
of the top call center outsourcing companies is definitely a smart business decision if
you want to avoid all trials and tribulations of running an in-house call center this
solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer satisfaction let s have a look at those bpo
companies that take the top positions in the industry discuss what makes them stand out and go through the
main tips for choosing the right call center why outsourcing a call center
creating a positive customer experience is the main priority for most companies with so many competitors offering
similar products and services in today s marketplace it can be challenging for
any particular organization to stand out and attract new customers additionally modern customers
are ready to pay more if they receive an outstanding experience offering excellent customer support services can give a business an edge over competitors
by boosting customer retention and generating positive reviews ultimately driving
profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm a business choosing the best call centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor in achieving success in today s competitive market us call center
outsourcing companies top list 1 helpware helpware is
a leading customer support provider with headquarters based in the
usa with call centers spread across four continents the core areas of expertise include a
wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc
since helpware positions itself as a reliable outsourcing partner
for both startups and big enterprises there are companies of different sizes among the clientele
ranging from small firms to renowned brands at helpware people come first
and it pays off the needs of employees are the main priority and it shows
in their work as they provide exceptional service pros applying a customized approach to
recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific needs of different businesses
2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they
specialize in providing technical support and customer support services to businesses operating across diverse industries including
property management e-commerce tourism healthcare
hospitality and fintech xact has partnered with nice incontact since 2005 leveraging their cloud-based contact
center toolkit to ensure the utmost data security for their clients pros providing a personalized
24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during
power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting
remote workers on a global scale this innovative outsourced call center provides a fully-managed virtual assistant experience that helps entrepreneurs and
small and medium-sized businesses scale by
delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center
outsource solutions that are affordable and enable businesses to level up
and enhance their customer service and technical support and boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of
managed outsourcing services including back-office support and staffing solutions with great
potential in addition to call centers 4 triniter
triniter is a renowned figure in the bpo industry with a global presence
spanning the united states the philippines and india this american call center has established itself as the
preferred outsourcing provider for inbound and outbound call
center solutions sought after by major corporations pros a decade-long track record of providing customer support across
more than 30 domains 24 7 customer support with an impressive 98 9 positive
feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services
advocating for clients brands and ensuring excellence through its team with a global presence tmp
direct manages connections and relationships across various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels
from inbound and outbound calls and chats to social media and
personalized correspondence pros providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce this is proud of being on the list of five star
call centers providing a range of professional call and chat answering services virtual reception services
appointment scheduling and more answerforce has experienced call center agents
at its disposal that are available round-the-clock to handle inbound and
outbound calls and live chat support and conduct
customer surveys in a professional manner this american call center
works mainly with small and middle businesses covering
such industries as home service restoration plumbing and electrical pros offering
customized solutions to meet the specific needs of clients within particular industries which allows answerforce
to provide highly tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer
interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services
group is a company with huge experience more than 33 years in the
industry and offers voice services and other
solutions to more than 250 businesses worldwide however what makes this provider stand out is its unique locations in addition to popular bpo
destinations like the united states india and the philippines the company has offices in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries
fusion is capable of delivering call center services in over 40
languages pros by strategically locating its offices around the
globe this company is able to offer 24 7 customer support across multiple time zones making it easy for customers to get the help they
need whenever they need it a diverse workforce and multilingual capabilities enable them
to provide support in various languages making their services accessible to a wide range of customers the outsourced customer service of this provider is reasonably priced that varies depending on the expected amount of calls and service level you may require
8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to quality and
security is paramount supportyourapp is pci dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks
they take great care in protecting sensitive information and clients can trust that their data is safe streamlining the integration process with
the help of their dedicated integration department providing
their clients with a crm solution that integrates incoming calls chats and emails into one
system and implementing ai solutions to the chats which many
small businesses find appealing 9 vcall global vcall global is
a provider of innovative service solutions to different businesses across various
industries they offer a range of services including customer service tech support
back-office solutions interactive voice response ivr services telecom billing solutions
and software development solutions using advanced technology and infrastructure they
offer common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility
and quality in their services pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call centers with a robust cisco
network which enables vcall global to offer seamless uninterrupted service to clients regardless of their location or the complexity of their needs providing enhanced security
features that protect client data and information ensuring that their
privacy is always maintained 10 call masters bpo the company
provides inbound and outbound call center services as well as remote administrative solutions such as data entry appointment setting reservation services etc
their streamlined workflow and marketing automation ensure that important phone calls are never missed with their expertise and dedication they can help businesses
resolve customer queries acquire leads and enhance administrative business processes too pros enabling
businesses to easily scale up or down based on demand and their
remote employees to work in split shifts due
to their cloud-based virtual call
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